Congrats on your prize!
You've won an IZY thermos bottle or IZY thermos mug featuring a unique map of your winning neighbourhood.
Here's how it works:
- Choose an IZY thermos bottle 500 ml or IZY thermos mug 350 ml
- Pick one of the 4 colours
- Choose a city/village and place your order
- At checkout, enter your personal code. All costs will be waived
- Place your order
- You'll receive your IZY thermos bottle or mug within two weeks
Frequently asked questions
Frequently asked questions
01
How can I redeem my personal code?
To receive your IZY x Postcode insulated bottle or mug, you need to follow these steps:
- Choose an IZY Insulated Bottle 500 ml or IZY Insulated Mug 350 ml
- Choose one of the 4 colours
- Choose a city/town and place your order
- Enter your personal code at checkout. This cancels all costs
- Place your order
- You'll receive your IZY insulated bottle or mug within two weeks
02
Can I choose between a bottle and a mug?
Yes. You decide for yourself: IZY insulated bottle (500 ml) or IZY insulated mug (350 ml).
Both are stainless steel, leak-proof, and the bottle keeps drinks 12 hours hot / 24 hours cold, while the mug keeps drinks 6 hours hot / 12 hours cold. While ordering, you'll see a preview before you confirm.
03
Do I have to pay shipping costs or extras?
No, shipping is completely free for you as a winner.
04
When will my order be delivered?
We make your IZY insulated bottle or IZY insulated mug specially to order with your chosen neighbourhood. You'll receive your prize within 10 working days of ordering. As soon as the package is on its way, you'll get a track & trace by email.
05
My code doesn't work or I didn't get a confirmation — what now?
Are you about to place an order, but still have questions about the ordering process or your code? Contact the Postcode Loterij with your code + name + address. They'll help you right away.
Have you already placed an order but didn't receive a confirmation? Then check carefully whether you used an email address during checkout. Only orders with an email address receive a confirmation!
Did you use an email address, but still no confirmation email?
– Check your spam/junk folder.
– Still no luck within 24 hours? Contact IZY Support with your code + name + address. We'll help you right away.
06
What does IZY do for a better world?
IZY donates 1000x the contents of every bottle in clean drinking water and offsets all CO₂ emissions by planting trees. So your bottle isn't just personal, but also sustainable.
