Contact Us
Together with our customers we want to make a real difference. That is why we try to be as accessible as possible. There are therefore different ways in which you can reach us.
Contact for consumers
Contact for Business
Address
Parnassusweg 126
1076AT Amsterdam
''At IZY you don't get an automatic answer, but real help from real people. Fast, personal and solution-oriented - just like customer service should be.''
Frequently Asked Questions
Frequently Asked Questions
01
How can I contact your customer service?
You can always reach us via email at support@izybottles.com or via the contact form on this page. We usually respond within a few hours on weekdays – and always within 24 hours.
02
What should I do if my product arrived damaged or defective?
We will of course solve this properly. Send us an email with your order number and a photo of the defect, and we will ensure a quick replacement or a suitable solution.
03
Can I return my order?
Yes, you have 30 days to return your order – unused and in original packaging. Send us a message and we will send you the return instructions right away. Return costs are at your own expense, unless it is an error on our part.
04
How long does it take to receive my order?
Orders placed on workdays before 18:00 will be shipped the same day. Delivery in the Netherlands usually takes 1 working day. For Belgium and Germany it takes 1-2 working days.
