Shipping

Delivery times

If you place an order before 13:00 on a working day (Monday-Friday), it will be shipped the same day.

With which company will my order be shipped?

GLS is the company we use for our shipments. We use GLS because of its reliability on fast shipping and on-time delivery.

What are the shipping costs?

We charge €4.99 shipping costs for orders under €35. We do not charge shipping costs for an order above €35!

Can my package be tracked?

We ship the order with a track and trace code. This means that the order can be tracked at any time from the moment it is collected.

Will my order fit through the letterbox?

No, unfortunately it does not fit through the letterbox. If you are not at home, GLS will try to deliver the package to the neighbors. If both fail, the delivery person will come the next day to try again.

Returns

We hope that you are very satisfied with your purchase. Although we do our best every day, it is possible that something has gone wrong with your order or with your received products. Returning an item is of course no problem at all! However, there are some conditions that you have to take into account:

* Returns are possible within 30 days of purchase.

* The original packaging is still undamaged.

* The item is complete, unused and undamaged. 

* The item is in the original product packaging.

Returns can be made in the following way:

1. Register your return by sending an email to support@izybottles.com.

2. Please include in this email:

Order number

Items for registration for return

Reason of return

As soon as we have responded to the email, you can send your return to:

IZY Bottles

Markt 9

2801JG, Gouda

3. When you have received the tracking code, you must share it with us via email in response to our agreement on the return.